FAQ's

How do I send my item as a gift?

In your cart at checkout, you'll see an Add Note to your Order. If it's a gift and you'd like to include a handwritten note, please include the details.

No invoices are shipped with orders, so we can cut back on paper usage and also keep the price a secret, just in case! 

How do I clean my necklace?

We don't recommend putting your necklace in the dishwasher. Silicone can be washed in warm, soapy water, while wood does well with a damp cloth. If you're in a hurry, simply wipe your gems down with a wet wipe.

Hang to dry. 

Please see our Safety + Care guidelines for more details.

What is a safety clasp?

A safety clasp pops open when your necklace is tugged on. It also prevents beads from scattering and necklaces from breaking. These clasps are not chewable!

What kind of cord do you use?

Eco friendly, durable, quick dry, nylon cord. If you want to clean your cord, we recommend washing with soap and water and hanging to dry. We are mindful of how we use lighter coloured cords. We want your necklace to be easy to care for! 

Because we use multiple brands and colours, some are more delicate than others.