Shipping + Returns

S H I P P I N G + P R O C E S S I N G:

  • We ship all of our orders via Canada Post.
  • Canadian Orders: We cannot be held responsible for lost, stolen or damaged packages. If you select standard shipping, your order is not tracked. Please select Expedited Parcel to receive tracking info and insurance.

Estimated shipping times:
Standard: 4-10 business days
Expedited: 1-5 business days

 

  • US OrdersWe cannot be held responsible for lost, stolen or damaged packages. If you select standard shipping, your order is not tracked. Please select Tracked Packet to receive tracking info and insurance.
Estimated shipping times: 
Standard US: 5-15 business days
Tracked Packet: 4-7 business days

 

  • International Orders: You are responsible for any customs fees. Orders are shipped untracked and uninsured via Canada Post. We cannot be held responsible for lost, stolen or damaged packages. Depending on your location, packages may take up to 6 weeks to arrive (usually overseas, not US destinations). On average, orders to the EU take 5-10 days.

 

  • If your address is incorrect and the item is returned to Mama Gems, you will need to repay your shipping costs. Please double check your address submission and make sure your Paypal address is up to date.
  • Your Mama Gems are carefully handmade. Orders are processed within 3-10 days of ordering.

R E F U N D S + E X C H A N G E S:

  • Please contact us regarding refunds and exchanges. We really want you to love your Mama Gems, but have a fairly strict return policy as we cannot resell returned necklaces for safety reasons.